Customer support
Let’s get your record
where it belongs.
Questions about an order, delivery, or your vinyl? Email us and we’ll help you resolve it.
Email support ↗Before you write
Please include your name, order number, email used at checkout, and a short description of the issue. For damaged items, attach clear photos of the record and packaging.
Production & shipping
Records are made and dispatched with specialist production and fulfilment partners. Pre-order production updates and delivery information are sent by email; timing may vary by release and destination.
Damage or loss
Contact us promptly if your order arrives damaged or appears lost. We will review the delivery information with our fulfilment partner and explain the available replacement or refund resolution.
Changes & cancellations
Because each record may enter production soon after purchase, changes and cancellations are not guaranteed. Email us as quickly as possible and we will confirm what can still be changed.
Direct contact
Nostalgai Recordz
Los Angeles, California, United States
Support email
nostalgairec@gmail.comWe aim to reply within 2 business days.