Shipping & Returns

Shipping areas & pricing

We ship to the countries and regions offered at checkout. For United States addresses, standard shipping is $17.99 per order unless checkout explicitly shows a different price.

For international destinations, availability and shipping charges are shown before payment. The recipient is responsible for customs duties, import taxes, and destination-country fees unless checkout explicitly says they are prepaid.

Production & dispatch

Most releases are produced on demand or in limited runs. Our normal handling and production estimate is 3 to 30 days before an order is handed to the carrier. Pre-orders dispatch after the relevant pressing is ready.

This is an estimate, not a guaranteed date. Manufacturing, demand, holidays, or events outside our reasonable control can extend it. If a material delay requires a customer decision, we will contact the order email.

Delivery & tracking

After dispatch, United States delivery normally takes 3 to 14 days. International timing depends on the destination, customs, and carrier. Tracking, when available, is sent to the email used for the order.

A “delivered” scan is created by the carrier. If a parcel is marked delivered but cannot be found, first check safe locations, neighbors, and the carrier, then contact us.

Address changes & cancellations

Please check the delivery address before payment. If a correction is needed, email us immediately with the order number. We will try to help, but cannot guarantee a change or cancellation after production or fulfilment has begun.

Once a parcel is with the carrier, its address usually cannot be changed. Reasonable reshipping costs caused by an incorrect or incomplete customer-provided address may be charged to the customer unless applicable law requires otherwise.

Damaged, incorrect or lost orders

If an item arrives damaged, is materially different from the order, or appears lost, contact us as soon as possible. Include the order number, a description, and photographs of the item, packaging, and shipping label when relevant.

After review, we will provide the remedy required by applicable law, which may be a replacement, reshipment, or refund. Keep the packaging and do not send anything back until we provide instructions.

Returns, exchanges & refunds

Because our products are limited-run or made on demand, we do not accept returns or exchanges for change of mind, ordering the wrong item, or no longer wanting the product. We do review damaged, incorrect, and lost-order claims. Please report an eligible problem within 30 days of delivery, or for an undelivered order, within 30 days after the latest delivery estimate.

For an approved physical return, we provide a prepaid return label on request; do not send anything back until we provide instructions. An approved refund is returned to the original payment method. Posting time depends on the bank or payment provider. Any mandatory consumer rights under applicable law remain unaffected.

How to contact us

Email nostalgairec@gmail.com with the order number. For damage or an incorrect item, attach clear photographs of the product, outer packaging, and shipping label. We will reply with next steps.